Office Hours: Mon-Fri 8:00 am-4:30 pm EST

Dear Customers,

Due to the recent Coronavirus outbreak in China, some of our technicians went home for Chinese New Year and were unable to return to the lab due to travel restrictions established by the Chinese government. The impact of reduced technicians has been primarily in the RPD department, which is reducing the production capacity and turnaround time for metal frames and completed partials.

The following steps have been taken by our lab and PLS to minimize the impact of this unfortunate situation:

  • All technicians are required to wear masks and our lab is under strict medical protocol to manage this situation internally.
  • ProLab Solutions will be monitoring this production situation daily and keeping you appraised of your delivery dates via your daily shipping notifications.

We thank you in advance for your patience and understanding during this challenging time and look forward to returning to our normal turnaround schedule.

Sincerely,
Laureen Poborsky
Operations Director

Categories: News & Events

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